Starter
Chat-first coverage
$250/month
- Unlimited chat & email support
- 4-hour response time
- Monthly security check-in email
- Phone or screen-share at $100/hr when needed
Plans & pricing
Simple plans. Real people. Clear prices.
Ongoing support for your business or your family, or a flat-rate fix for a single problem. Every plan starts with a message and escalates to phone or screen-share when it counts.
For businesses
Sebby IT Shield
IT support your team can actually reach. See full details and the plan comparison.
Growth
Hands-on help included
$450/month
- Everything in Starter
- Up to 3 hrs of phone or screen-share included
- Same-day priority response
- Quarterly security audit
Priority
On-call coverage
$750/month
- Everything in Growth
- Up to 6 hrs of phone or screen-share included
- Dedicated WhatsApp or Slack line
- Same-day on-call availability
For home & family
Sebby IT Care
Personal tech support with scam protection for parents built in. See full details.
Basic
For one person
$39/month
- Unlimited chat & email quick-fixes
- One free 30-min remote session a month
- Help in English or Spanish
Family
Up to 4 family members or devices
$69/month
- Everything in Basic, for the whole family
- 2 remote sessions a month
- Monthly "keep your parents safe from scams" check-in
One-time fix
No plan needed
$95–125flat
- One issue, fixed
- Price set by complexity, agreed before we start
- Remote first, on-site when needed
What’s covered
What we fix
Every plan and one-time fix covers these four areas.
Computers & devices
Your computer should work for you, not against you. We diagnose and fix laptops, desktops, phones, and tablets.
- Slow performance and crashes
- Virus and malware removal
- Hardware diagnostics and upgrades (RAM, SSD)
- Backups and data recovery
- New computer or phone setup and data transfer
WiFi & networks
Dropped connections and dead zones are frustrating. We set up and fix home and small office networks.
- WiFi setup and dead-zone fixes
- Router and modem configuration
- Internet speed troubleshooting
- Printer and smart device connections
- Basic network security
Email, apps & accounts
We handle the setup and the fixes so you can get back to what you were doing.
- Email setup: Gmail, Outlook, iCloud
- Microsoft 365 and Google Workspace
- Software installs and updates
- Password and account recovery help
- Cloud storage and backups
Scam safety & coaching
Patient, one-on-one help to build confidence with your devices, at your own pace, in English or Spanish.
- Spotting scam calls, texts, and pop-ups
- Safer passwords and account security
- Smartphone and tablet lessons
- Email, video calls, and online basics
- Help for parents and grandparents
Also available
More ways we can help
Bilingual AI Phone Agent
An AI receptionist that answers your business line, books appointments, and handles common questions around the clock, in English, Spanish, or both.
Learn moreWebsite IT Help
One-time technical fixes for the site you already have: domains, DNS, business email, SSL, and broken-site troubleshooting.
See website helpQuestions
Pricing questions
What counts as a remote session?
Any phone call, video call, or screen-share where we are actively working on your issue together. Chat, text, and email questions never count against it.
Do I have to sign up for a plan?
No. If you only have one problem, a one-time fix is a flat $95–125 depending on complexity, and we agree on the price before we start.
Can you come on-site?
Yes, in the Miami area and the Dominican Republic. On-site visits are billed separately from the monthly plans.
Do you help in Spanish?
Yes. Every plan is fully bilingual. Write to us in whichever language you prefer.