Starter
Chat-first coverage
$250/month
- Unlimited chat & email support
- 4-hour response time
- Monthly security check-in email
- Phone or screen-share at $100/hr when needed
For small businesses
Sebby IT Shield
IT support for your business that answers when you message it. Async-first by chat, email, text, or WhatsApp, escalating to phone and screen-share when it counts. Three tiers, clear pricing.
Who it’s for
Built for small businesses that can’t afford downtime
If your business runs on computers, internet, and software, you need IT help you can actually reach.
Retail & storefronts
Point-of-sale systems, payment terminals, store WiFi, and inventory software.
Professional services
Law, accounting, and consulting offices: email, documents, and practice software.
Service businesses
Salons, clinics, and real estate offices: scheduling tools, client messaging, and devices.
Plans & pricing
Choose your coverage
Every plan includes unlimited chat and email support. Move up for faster response, included phone and screen-share hours, and quarterly security audits.
Growth
Hands-on help included
$450/month
- Everything in Starter
- Up to 3 hrs of phone or screen-share included
- Same-day priority response
- Quarterly security audit
Priority
On-call coverage
$750/month
- Everything in Growth
- Up to 6 hrs of phone or screen-share included
- Dedicated WhatsApp or Slack line
- Same-day on-call availability
Compare
What’s included
| Feature | Starter | Growth | Priority |
|---|---|---|---|
| Unlimited chat & email support | Yes | Yes | Yes |
| Response time | 4 hours | Same day, priority | Same day, on-call |
| Phone or screen-share included | $100/hr as needed | Up to 3 hrs/mo | Up to 6 hrs/mo |
| Monthly security check-in email | Yes | Yes | Yes |
| Quarterly security audit | No | Yes | Yes |
| Dedicated WhatsApp or Slack line | No | No | Yes |
| English and Spanish | Yes | Yes | Yes |
Questions
Common questions
What counts as phone or screen-share time?
Any call or screen-share where we are actively working on your issue. Chat and email questions are always unlimited and never count against your hours.
What if we need more hours than the plan includes?
Additional phone or screen-share time is billed at $100/hr.
Do you come on-site?
Yes, in the Miami area and the Dominican Republic. On-site visits are billed separately from the monthly plan.
Why is a cybersecurity background useful for a small business?
Because most small business IT problems are also security problems: shared passwords, old devices, phishing emails. The monthly check-ins and quarterly audits are there to catch those early.