Tech support · Miami + Dominican Republic

Tech help that texts back.

Message us by chat, text, email, or WhatsApp and get a real answer from a real person. When it needs hands-on help, we jump on a call, video, or screen-share. In English or Spanish.

Help for my businessSebby IT Shield · plans from $250/mo
Help for me & my familySebby IT Care · plans from $39/mo
English / Español Master’s in Cybersecurity One-time fix from $95
Sebby IT SupportExample conversation
Hi! My mom’s laptop keeps showing a pop-up that says it’s infected and to call Microsoft. Is that real?
Not real. It’s a common scam pop-up, so please don’t call that number. Can you send me a photo of the screen?
Here it is.
Screen-share · 12 min
All cleaned up, and that site is blocked. I’ll check on it again at her monthly scam check-in.

How a typical request goes

How support works

Start with a message. We take it from there.

No hold music, no ticket numbers, no appointment just to ask a question.

  1. 1

    Message us

    Chat, text, email, or WhatsApp. Describe what’s wrong in your own words, in English or Spanish. A photo helps.

  2. 2

    We answer in writing

    Most problems get solved right in the conversation, with clear steps you can follow at your own pace.

  3. 3

    We step in when it counts

    If it needs hands-on help, we move to a phone call, video, or screen-share and fix it with you.

What we help with

The everyday tech that gets in your way

Computers & devices

Slow laptops, crashes, viruses, new phone or computer setup, backups.

WiFi & networks

Dead zones, dropped connections, routers, printers that won’t connect.

Email, apps & accounts

Gmail, Outlook, Microsoft 365, Google Workspace, passwords, cloud storage.

Scam safety & coaching

Spotting scams, safer accounts, and patient one-on-one lessons.

Plans & pricing

Pick ongoing coverage, or just fix one thing

Clear monthly prices, and you always know the cost before any work starts.

For businesses

Sebby IT Shield

from$250/month

Unlimited chat and email support for your team, with phone and screen-share hours and security check-ins built in.

Compare business plans For home & family

Sebby IT Care

from$39/month

Quick fixes whenever you need them, remote sessions every month, and scam-safety check-ins for parents.

See family plans No plan needed

One-time fix

$95–125flat

One problem, one flat price based on complexity, agreed before we start.

Get a quote
Sebastian, founder of Sebby IT

Who you’ll be talking to

Hi, I’m Sebastian.

I started Sebby IT because getting tech help shouldn’t mean big-box stores, long hold times, or feeling talked down to. When you message Sebby IT, you’re talking to me.

I split my time between Miami and the Dominican Republic, I speak English and Spanish, and I hold a Master’s in Cybersecurity. That last part means your fixes are done safely, and the scams aimed at your family get caught early.

MSMaster’s in Cybersecurity, Florida International University
22+IT certifications, including CompTIA Security+
EN / ESFully bilingual support, whichever you prefer
Miami + DRRemote everywhere, on-site in both places when needed

Need a website?

New website, a redesign, or ongoing website care?

That’s our web design partner, Made by Sebby: design and builds, Website Care plans, and SEO for small businesses in Miami and South Florida. Bilingual, with projects typically $2,500–$9,000.

Book a free 15-min call
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